FAQ'S

The most common features and workflows in TRXio.

Adding Inventory In TRXio

Moving Inventory Internally and
Transfering to a Customer with TRXio

Order Management

Project Organization

Asset Management

Bulk in TRXio

Change Orders

 

Item Details/History of an item in TRXio

Reporting Suite

 

Post Sale Marketing tools

Item Labeling

Standardized Item Identification

Managing your Data

What is a LiveQR code?

User Permission System in TRXio

 

Reserving Items

Quick Movement with Master Cartons

Performing Inventory Audits

Cycle Counting

Receiving without Purchase Orders

Scanning to Move Inventory

We have an App for that!

Integrations

QuickBooks Desktop Integration

D-Tools into TRXio

The TRXio User Experience

Track and Trace

Movement Analytics

You can be entering product data just after you receive credentials and be printing item labels within 15 minutes. Depending on the complexity of your organization and your ability to push process out to your team will effect the actual time before habits of use become second nature. In most cases the roll-out timeline is from 30-90 days.

There is no limit to the amount of users who can access the TRXio system at one time. All you have to do is set the users up with their own credentials. Each TRXio team license includes one Administrator User and 4 additional users that can be assigned the same or different access levels by user. If your company requires additional user access each is billed at $15/month or $120/ year if paid annually.

There are many ways to learn about TRXio. Start with a full library of "How-to" video's on the website and even more on our support portal. For those who prefer to read we have a support portal with pages and pages of written directions, explanations and other workflow examples for your review. If you are more of a hands on learner we conduct one-on-one training's that can be scheduled to be at the most convenient time for you. Finally for those who like to talk to a real person; we have a full support staff that is available during business hours and beyond. Just send us an email and we will be there for you.

We can train as many or as few users as you wish as part of an hour long video conference session. Commonly this is plenty of time to understand the basics. Documentation is always available on our support portal.

Adding new employees can be difficult when the transfer of knowledge has not been as thorough as the former employee could have been. We understand this and offer one-on-one training sessions for purchase as needed. We can run your new employee through on "their" portion of the platform in about an hour.

TRXio is a cloud-based platform and as a result, upgrades are automatically pushed. Most of the time user can simply refresh the browser page or log out then log back in to see the updates.

TRXio is designed to work on the latest version of Google Chrome. From time to time the browser will need to be updated and in some cases the cache cleared.

Yes! The LiveQR codes are included in the platform license up to 1 million LiveQR codes per year. Beyond that quantity we have very aggressive tiered pricing to match your needs.

Yes, TRXio is a cloud-based inventory management platform, anyone, anywhere with the proper credentials can gain access and use the platform.

The system can run on Windows, iOS and Linux based operating systems as long as you have a persistent internet connection and Google Chrome installed on the device. Printing labels requires the ability to use industry standard print drivers for industrial printers using labels on rolls.

Yes. Any internet or wi-fi connected tablet, phone, laptop or computer will run TRXio as long as Google Chrome is installed on the device. In addition the iOS mobile app runs in an off-line mode that extends usability. In the event a mobile device goes off-line the items can still be scanned and associated with a new internal destination or customer, once the device reconnects to the internet the data is pushed to servers automatically in chronological order with user data to keep traceability information intact.

TRXio needs are easy. If you have a printer that can print 4" x 2" labels, a basic 1D bar code scanner and a computer with a persistent internet connection you can get started. If you are missing one of those or are unsure about your hardware. Email us the specs on your hardware and we can let know you know if it will work.
In addition, We can help you with printers, scanners and pre-printed labels to get you up to speed as fast as possible. One call is all it will take to get your licensing setup and a printer and scanner on its way to you. We offer competitive pricing on printers and scanners and have access to label stock.

Yes! TRXio supports connections with most versions of QuickBooks desktop 2016 and newer. (Pro, Contractor, Enterprise, etc. ) Recently we released QuickBooks Online as an option for accounting software too.
TRXio can also connect with 300+ common business software platforms through Zapier and our Restful API. Check out our Integrations page to learn more.

TRXio integrates with Salesforce, Basecamp and many other CRM platforms as well as D-Tools, Simply Reliable proposal software platforms.
In addition, TRXio can also connect with 300+ common business software platforms through Zapier and with our Restful API. Check out our Integrations page to learn more.

The user interface can be set up to switch between English and a second Latin based language on the fly. The current default second language is Spanish but contact support@cairnstack.com to setup the second language of your region.

Learn more by contacting us at 1-844-TO-TRACK (1-844-868-7225)